Knowing what gets done is not the same as knowing how it gets done.
Benefits to Organizations
Narrating work offers myriad benefits to organizations, from better locating talent and finding tacit knowledge to increasing efficiencies to improving communication. One of the problems with traditional knowledge management is the temptation to try and oversimplify an unavoidably complex task. Building a house takes much more than a blueprint; a schematic of a manufacturing process may, from 50,000 feet, look like a series of simple steps but on the shop floor be a very different proposition with many moving parts and frequent exceptions.
“If ...
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