CHAPTER 7
Behavioral Competencies
SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) identify and detail eight behavioral competencies that will be tested for both the SHRM-CP and SHRM-SCP. They make up a whopping 50 percent of both exams. The eight behavior competencies are segregated by SHRM into three clusters: Leadership, Business, and Interpersonal.
A competency is a cluster of interrelated attributes that includes knowledge, skills, and abilities (KSAs) that lead to behaviors that have been identified as needed to perform a specific job effectively. Competencies can be either technical (the knowledge required to perform a specific job) or just behavioral in nature. A behavioral competency is the application ...
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