CHAPTER 5
Organization
The HR expertise domain of Organization Knowledge counts toward 18 percent for both exams. This domain covers the essential HR knowledge needed for relating to the organization. The following are the functional areas that fall within the Organization Knowledge domain:
• Functional Area 6: Structure of the HR Function
• Functional Area 7: Organizational Effectiveness & Development
• Functional Area 8: Workforce Management
• Functional Area 9: Employee & Labor Relations
• Functional Area 10: Technology Management
HR professionals are expected to know how to perform the following SHRM Body of Applied Skills and Knowledge (BASK) statements for the Organization Knowledge domain:
• 01 Create an effective HR function ...
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