CHAPTER 7: MULTI-SOURCING RFP APPROACH
The quality of an organisation’s procurement activities directly affects its profitability and operational flexibility. If the activities are suboptimal, issues can arise, for example:
- Service contracts can tie the organisation into a long-term agreement that is not fit for purpose.
- Service overlaps can exist where the organisation is paying more than once for the services.
- Service gaps can exist and, once identified, these can be expensive to address in the time required.
- Service costs can be greater than current service provision due to poorly structured cost models.
Based on the requirements of the customer organisation, each sourcing event must appropriately balance timeliness, cost, organisational ...
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