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Simple and Usable Web, Mobile, and Interaction Design, Second Edition by Giles Colborne

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Part 3Strategies for simplicity

The change curve

Simplifying something means change, and change always involves pain. Most people put off pain at all costs. We all like to hope that things will get better tomorrow, rather than making painful changes today. So a vision of simplicity always meets with resistance. Often, skeptical stakeholders will try to block change.

It’s tempting to deal with this by talking about the gain and avoiding talking about…the pain. But the pain is real, looms larger in people’s imaginations, and comes before any gain. You must let people talk about it so they can come to terms with it. Do so, and they’ll often talk themselves out of their fears.

Nevertheless, that conversation is complex. If you’re talking to many ...

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