TWO
Simplifying Structure
ONE OF THE GREAT IRONIES of modern society is that today’s complicated organizations were created to simplify complex work. Henry Ford, Frederick Taylor, and other pioneers of the scientific management revolution in the early twentieth century realized that the best way to get things done on a large scale was to break work down into discrete and simple tasks supported by technology. Workers could be organized into units where they would use technology as an aid to doing one or two things well, and do them over and over again, without having to think about how everything fit together. The job of the engineer was to design the tasks, and the job of the manager was to make sure that these tasks were done properly (the ...
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