Simply Said

Index

A

• Active voice
• Actors: the “absent,” placing after the verb, placing before the verb
• Adjectives
• Adolescents: asking them open-ended questions, body language of
• American Express
• Analogies
• And/or construction
• Answers: to attack questions, four-step process to providing, reaffirm your main point with your, responding to emotional questions, responding when you don't know the, thinking time techniques to come up with. See also Questions
• “Arc of Silence”: delivering from notes and maintaining, delivering from visuals and maintaining
• Attack questions
• Audience: “Arc of Silence” maintained with your, body language for minimizing misperception of you by, building rapport with the, challenge of writing emails to an international, clear messages by focusing on the, considering the perspective of the, creating reader-friendly documents for, giving toasts in front of an, handling introductions to the, identifying the key take-away for your, learning to keep their attention, making recommendations to your, structuring your information to the needs of the. See also Public speaking
• Audience-centered language: keep your sentences short, leader-centered vs., use clear language as part of, use the word “you” often, use upbeat, simple, and direct, verb phrasing to use with
• Audience questions: attack questions, avoid responding to “buzzword” in, four-step process to providing answers to, handling emotional, reaffirm your main point with your answers to, responding when you don't know the ...