Book description
Nonmanufacturing organizations are rapidly discovering Six Sigma's immense potential to reduce costs, improve performance, grow revenue, strengthen focus, and empower people. To achieve these results in your organization, start right here.
Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success—and best practices for overcoming them.
Whatever your Six Sigma goals, this book will help you achieve them faster—with less pain, cost, or risk.
Using a proven Six Sigma deployment roadmap for nonmanufacturing organizations
Planning strategies, execution tactics, customized methods and tools
Leveraging the immense value of Six Sigma in your environment
Realistically assessing the benefits of Six Sigma in nonmanufacturing organizations
Driving ongoing success: lessons from real-world case studies
Best practices for driving project-by-project improvement
Aligning the entire organization behind Six Sigma
From leadership commitment to team building—and beyond
Table of contents
- Copyright
- Acknowledgments
- About the Authors
- Preface
-
I. The Case for Six Sigma Beyond the Factory Floor
- 1. A Holistic View of Six Sigma
- 2. Addressing the Fundamental Barrier: “We’re Different!”
-
II. Ensuring Successful Deployment
- 3. Deployment Case Studies
-
4. A Proven Deployment Road Map
- Keys to Success
- Road Map for Leading Six Sigma
- Tailoring the Road Map for Your Organization
-
Deployment Plan Elements
- Strategy and Goals
- Process Performance Measures
- Project Selection Criteria
- Project Identification and Prioritization System
- Deployment Processes for Leaders
- Roles of Leadership and Others
- Curricula and Training System
- Project and Six Sigma Initiative Review Schedule
- Project Reporting and Tracking System
- Audit System for Previously Closed Projects
- Reward and Recognition Plan
- Communication Plan
- Application to Specific Businesses and Functions
- Pitfalls to Avoid
- “Begin with the End in Mind”—Take a Systems View
- Summary
-
References
-
III. Ensuring Project Success
- 5. Project Case Studies
-
6. Improvement Happens Project by Project
- Keys to Completing Successful Projects
- How Projects Can Fail
- A Holistic Model for Improvement
- Creating the Improvement System
- Solution-Known Projects
- Training for Project Improvement
- Training Beyond the Factory Floor
- Summary
- References
-
IV. Overcoming Methods and Tools Challenges
- 7. Unique Technical Challenges in Applying the Methods and Tools
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8. Making Six Sigma Your Strategic Signature
- The Strategic Signature
-
New Ways of Thinking
- Use Six Sigma as a Leadership Development Tool
- Not Only a Methodology, but Also an Infrastructure
- Use Six Sigma Across All Functions, Including Customers and Suppliers
- Use Six Sigma to Create a Common Corporate Culture
- Manage Six Sigma Projects As a Portfolio
- Think Improvement, Not Training
- Putting a Stamp on the Organization
- Summary
-
References
- List of Acronyms
Product information
- Title: Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy
- Author(s):
- Release date: October 2004
- Publisher(s): Pearson
- ISBN: 9780131439887
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