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Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy by Roger W. Hoerl, Ronald D. Snee

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Chapter 4. A Proven Deployment Road Map

 

“Six Sigma works if you follow the process. If Six Sigma is not working you’re not following the process.”

 
 --Allied-Signal Manager

In the first three chapters of this book you learned about the emergence of the real economy and the need to take an integrated view of improvement to keep an organization viable and growing. We then introduced you to the Six Sigma approach to improvement—what Six Sigma is, the benefits, and some insight as to how to deploy it beyond the factory floor. You also gained some insight as to how Six Sigma was different from previous approaches and how to overcome resistance. The central role of process thinking and the need for committed and involved leadership to initiate and sustain ...

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