chapter 4Define Stage

The starting point for the define, measure, analyze, improve, and control (DMAIC) problem-solving methodology is the define stage.


The key objectives within the define stage of DMAIC are

Project definition. To articulate the project’s scope, goal, and objectives; its team members and sponsors, its schedule, and its deliverables.

Top-level process definition. To define its stakeholders, its inputs and outputs, and its broad functions.

Team formation. To assemble a highly capable team and focus its skills on a common understanding of the issues and benefits of the proposed project plans.

These objectives should be satisfied before the team progresses to the measure stage.

Project Definition

The key project ...

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