chapter 4Define Stage
The starting point for the define, measure, analyze, improve, and control (DMAIC) problem-solving methodology is the define stage.
The key objectives within the define stage of DMAIC are
• Project definition. To articulate the project’s scope, goal, and objectives; its team members and sponsors, its schedule, and its deliverables.
• Top-level process definition. To define its stakeholders, its inputs and outputs, and its broad functions.
• Team formation. To assemble a highly capable team and focus its skills on a common understanding of the issues and benefits of the proposed project plans.
These objectives should be satisfied before the team progresses to the measure stage.
The key project ...