The best Six Sigma projects begin not inside the business but outside it, focused on answering the question, how can we make the customer more competitive?
—Jack Welch, former CEO, General Electric
Making your customers more competitive is a key sign that you’re successfully implementing Six Sigma. If your performance meets or exceeds the customers’ expectations for quality, delivery, and cost, then all your hard work in problem-solving projects has achieved its objective. But is that where it ends?
Of course not. You don’t make the investment in Six Sigma and take the time to train people, to select projects, and then ...