There is one rule for industrialists and that is: Make the best quality of goods possible at the lowest cost possible, paying the highest wages possible.
—Henry Ford (1863-1947)
So, now that you’ve read about the basic how-tos of Six Sigma, what do you think? Is it possible to deliver the best quality goods at the lowest cost and compensate people fairly? Once again, the answer is a resounding yes—if you implement Six Sigma and maintain it over time to get those results.
It’s a simple enough formula: give your customers what they want, when they want it, at a competitive price—their CTQ factors—and your company can emerge ...