Six Sigma for Business Excellence: Approach, Tools and Applications

5

Mapping the Current Process

Introduction to the Measure Phase

Once a project is clearly defined, the Six Sigma team starts working on it. The existing process is mapped in terms of overall flow and identification of factors which are thought to be potential contributors to the process output. Often, before using statistical methods of establishing the relationships between the input and output factors, teams use a tool such as a cause and effects matrix to shortlist the input factors using their combined process knowledge and wisdom. In the measure phase, it is essential to establish a quantified statement of baseline process capability and sigma level. Prior to establishing the process capability and sigma level, it is necessary to statistically ...