11. Selecting and Training the Right People

An integral stage in driving large-scale change is building the guiding coalition. This is the second stage of John Kotter’s eight stages for leading change protocol covered in detail in Chapter 3, “Six Sigma Launch Philosophy.” Kotter asserts that the people within the guiding coalitions must have strong positional power, broad expertise, and high credibility.

Extensive training in Six Sigma is important because the guiding team should have the capability to lead Six Sigma and the technical expertise to understand and use Six Sigma. These factors add up to credibility in driving Six Sigma. In addition, a supporting infrastructure for the coalition must exist with well-defined processes. One of the ...

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