CHAPTER 3

Addressing and Accomplishing Quality

The concept of quality management implies creating a set of policies and actions that facilitate the mobilization of the Industrial Training Institutes (ITIs) toward a quality culture that goes beyond mere certification. It implies a commitment to a new way of doing things in order to achieve objectives from the beginning. This commitment involves the whole organization. The quality problem stems out of the twin dimensions: (a) those trained but do not possess competencies for employability (either core or soft skills) and (b) mismatch between what is demanded and the skills supplied (Mehrotra 2014a).

It is interesting to note that several attempts are being made to accomplish quality standards through ...

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