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Skills for New Managers, 2nd Edition by Morey Stettner

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Chapter 1The Perfect New Manager

Randy’s dream has come true. An insurance underwriter for the last four years, he can finally call himself a manager. His boss recently told him, “You’ve worked hard, the agents like you, and your results have been outstanding. So we’re going to put you in charge of one of our underwriting units. Our hope is you’ll teach your employees how you do it, and your success will rub off on them.”

Just like that, 10 employees now report to Randy. He walks into his new office (a real office, not a cubicle!) and looks around in a daze. He has wanted to manage a staff ever since he visited his division head’s huge home many years ago and noticed how well a “boss” could live. And he figures that once he proves that he can ...

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