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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Key Concepts

•   Techniques for focusing on the problem

– Fishbone diagram

– Single question

– Force field analysis

•   Techniques for focusing on solutions

– Standard agenda

– Program evaluation and review

The past chapter covered techniques that are useful for idea generation and ranking. In this chapter, I describe techniques that focus on problems and solutions. Again, most of these techniques have multiple uses. I have placed them into categories that I hope will be useful to you in determining which technique is most suitable for a particular group situation.

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