January 2011
Beginner
256 pages
6h 1m
English
book
Small Group Facilitation: Improving Process and Performance in Groups and Teams
by Judith A. Kolb
Content preview from Small Group Facilitation: Improving Process and Performance in Groups and Teams
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Name and Description
Fishbone diagram, so named because it resembles the skeleton of a fish, is a highly visual technique used to identify and organize potential causes of problems. It is also called a Ishikawa diagram, cause-and-effect diagram, and root cause diagram. This technique was first employed by Kaoru Ishikawa in the 1960s.
References
Ishikawa, K. (1982). Guide to quality control (2nd rev. ed.) Tokyo, Japan: Asian Productivity Organization.
Ishikawa, K. (1990). Introduction to quality control (3rd ed.). London, UK: Chapman & Hall.
Use
To investigate and categorize root causes of a problem. Primarily used to analyze problems in safety, health, environment, quality, reliability, and production or in any situation that ...
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