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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Group Outputs/Outcomes

Group outputs or outcomes have traditionally been measured using three criteria: task performance, member satisfaction with group process, and individual member growth and well-being (Albanese, Franklin, & Wright, 1997; Hackman, 1990; Hirokawa & Keyton, 1995; McCaskey, 1979). You will note in Figure 2-1 that “satisfaction” has been included with “growth” and “well-being” on the third factor. I explain reasons for this in the section below.

Although work teams generally have performance standards against which the group’s outcome can be measured, other types of groups mentioned in Chapter 1 may or may not have such standards. To the extent possible, facilitators should try to specify up front the measures that will be used ...

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