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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Asking Preliminary Questions

You have received a message requesting your services as a facilitator. Depending on the circumstances, you either may be expected to be there if the time works for your schedule (for example, if you work as a facilitator for one company or client) or you may have a choice about your participation and are being asked to consider accepting this job. In any event, there are questions you should ask in order to make decisions about how best to proceed.

One of the first statements uttered by a person asking you to facilitate a group might be some version of “this will be a fairly straightforward session.” And it might be. But the process of asking preliminary questions could uncover relevant issues that have been forgotten ...

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