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Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

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Identifying and Managing Dysfunctional Behaviors

We know individuals play a variety of roles, both positive and negative, in group work. Some behaviors such as continuous and inappropriate joking or a high need for attention are annoying and dysfunctional. Others such as someone not doing their fair share of the work or using the group for personal purposes affect the essential nature of group functioning and may cause serious damage to group climate, process, and outcome.

The final category of roles identified by Benne and Sheats is the individual or self-centered role. These appear in Exhibit 7-2.

Exhibit 7-2. Individual Member Individual Roles

Blocker: Responds negatively to most ideas and possible solutions; raises continuous objections; ...

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