O'Reilly logo

Small Group Facilitation: Improving Process and Performance in Groups and Teams by Judith A. Kolb

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Facilitator Preferences

I remember once commenting to a friend as we were leaving a community group meeting that the tension was so thick you could cut it with a knife. My friend said, “What tension? I didn’t notice any tension.” Subsequent reports in the press confirmed that there was considerable discord in this group, so I probably was right about the tension, but I’ve always remembered the disconnect between these two interpretations of the same meeting. Most likely my interpretation was influenced by observed nonverbal communication since strident words are generally noticed and remembered by everyone present. Also, I work with groups and am used to reading a room. This means noticing facial expressions, body tension, pauses that go on too ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required