Chapter 3. Building Effective Business Intelligence Processes

You might be wondering why we’re devoting an entire chapter to what is referred to as the softer side of business intelligence (BI) project implementations—the business processes and staffing issues at the heart of any BI solution. Most BI projects are complex, involving many people, numerous processes, and a lot of data. To ignore the potential process and people challenges inherent in BI projects is to risk jeopardizing your entire project. A lack of understanding and planning around these issues can lead to delays, cost overruns, and even project cancellation.

In this chapter, we share lessons we’ve learned and best practices we follow when dealing with the process and people issues ...

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