Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating the Decisions Hidden in Your Business

Preface

This book is about how organizations can deliver systems smart enough to cope with the modern world. Doing so requires a focus on decision making and on automating and managing those decisions. Most organizations struggle with dumb systems and think that they face a difficult choice—between esoteric “artificial intelligence” straight from the lab and mindless systems where all the intelligence comes down to “peopleware.” In most systems today, people do all the intellectual heavy-lifting, and computers are used only to store and move information. Flipping that around is completely feasible: Have people do what they do best, and let computers do the hard work. Organizations can apply proven technology in a new way to get the systems they ...