This book is about how organizations can deliver systems smart enough to cope with the modern world. Doing so requires a focus on decision making and on automating and managing those decisions. Most organizations struggle with dumb systems and think that they face a difficult choice—between esoteric “artificial intelligence” straight from the lab and mindless systems where all the intelligence comes down to “peopleware.” In most systems today, people do all the intellectual heavy-lifting, and computers are used only to store and move information. Flipping that around is completely feasible: Have people do what they do best, and let computers do the hard work. Organizations can apply proven technology in a new way to get the systems they ...

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