Chapter 15. Customer View of Smart Grid—Set and Forget?
Patti Harper-Slaboszewicz, Todd McGregor and Steve Sunderhauf
While some see “smart homes” as an inevitable integration of new communication technologies to the smart grid, there is a wide gap between what consumers want and what industry experts and vendors are expecting customers to do. Convenience, ease of use, multi-functionality, and privacy will strongly influence how and when the smart grid is invited into our living rooms and becomes part of our ...

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