CHAPTER 4

Getting the Puzzle Pieces on the Table

Mutual Learning Behaviors 1–4

It’s one thing to say you value transparency, curiosity, and accountability, along with informed choice and compassion. But it’s another thing to act that way. So what do you actually say and do to walk the talk?

I’ve developed a list of eight behaviors based on research and my more than thirty years of helping leaders and their teams improve their results. Over the years I’ve tightened and tuned it (an earlier version contained sixteen behaviors!) systematically down to essentials. Each behavior makes a unique contribution and together they are more than the sum of their parts. Even though I have numbered the behaviors, you won’t be using them in one specific order. ...

Get Smart Leaders, Smarter Teams: How You and Your Team Get Unstuck to Get Results now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.