Chapter 9
How to get people to give a damn
“We can’t use the word ‘happy’,” said the client, “I just don’t think we could ever convincingly claim we could make our people happy. It’s not a definite thing, is it? It’s nice and all, but people don’t come to work to be happy, do they?” It was all I could do to hold back from telling that client to stick their project, then walk out. Shopping is fun, being happy is nice – these things do go together.
In this chapter we explore
- how happy teams improve customer experiences
- the five elements of motivation and how they apply to retail people
- why team meetings aren’t optional.
Happy teams, happy customers
The principles of this chapter apply to the whole business, but are especially useful should ...
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