January 2017
Beginner
352 pages
7h 15m
English
Content preview from Smart Retail, 4th Edition
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Chapter 9
How to get people to give a damn
“We can’t use the word ‘happy’,” said the client, “I just don’t think we could ever convincingly claim we could make our people happy. It’s not a definite thing, is it? It’s nice and all, but people don’t come to work to be happy, do they?” It was all I could do to hold back from telling that client to stick their project, then walk out. Shopping is fun, being happy is nice – these things do go together.
In this chapter we explore
- how happy teams improve customer experiences
- the five elements of motivation and how they apply to retail people
- why team meetings aren’t optional.
Happy teams, happy customers
The principles of this chapter apply to the whole business, but are especially useful should ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.