CHAPTER 13
TOUGH TALKS
Smart Strategies and Interventions for Low Performers and Problem Personalities
Ready to do some damage control? You are about to confront one of the toughest parts of your job as a manager: dealing seriously with your low performers and problem personalities.
Take this Manager Diagnostic and answer the 18 questions that follow. Reflect on your readiness for this challenge. Your goal is to set real consequences for expected behaviors and be ready to talk realistically with team members who are not ever going to meet expectations. Coming up to speed on these questions will put you in the STRETCH ZONE when it comes to having these tough talks.
1. Can I keep my emotions in check while I have a tough talk with my rep? ...
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