Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships

10. The outsourcing experience

Case Study 1: Fin-Force The business issue In today’s international banking environment competitive, consumer, cost and convergence pressures have combined with currency issues and new cross-border regulations to create unprecedented challenges around payments. Internationally, payments have been strongly affected by the continuing evolution in banking. Competition and regulation have reduced payment costs to the consumer, placing an additional burden on banks. And while payments are a core competency, their processing can only retain a world-class level of efficiency if it is underpinned by high-performance systems, requiring substantial and continuous investment. To achieve or maintain international leadership ...