April 2011
Intermediate to advanced
704 pages
13h 35m
English

The expectation when adopting service-orientation is the realization of a number of specific strategic business benefits, as explained in Chapter 3. To accomplish this requires not only sound technology, mature practices, and sufficient stakeholder support, but also a firm grasp of the strategic target state being realized by the adoption and a firm system of ensuring its attainment and sustainment. Such a system cannot be purchased with technology products labeled as governance tools; ...
Read now
Unlock full access