SOA Policy, Service Gateway, and SLA Management

Business case for using the SOA Policy Solution

This chapter introduces the “Fictional IBM ITSO Redbooks Travel Company.” It explains the history, IT environment, and business goals and objectives for this company. The business case in this chapter uses this fictitious company, and the examples in Part 2 of this book are built upon this business case.

For an organization to receive permission from executive management to engage in an initiative, such as the SOA Policy Solution, it is often necessary to create a business case. This chapter explains ...