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Social Customer Experience: Engage and Retain Customers through Social Media by Joe Cothrel, Dave Evans

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Apendix B Thought Leaders

The following people—listed alphabetically—are noted within the book and are collected here to provide a convenient reference to their ongoing work and thinking. Take the time to check them out: Consider following them on Twitter and subscribing to their blogs and podcasts.

Susan Abbott

President and senior consultant and researcher at Abbott Research, Susan Abbott helps clients discover insights and develop response strategies that support their business. You can follow Susan on Twitter (@SusanAbbott) and read her blog here:

www.customercrossroads.com/customercrossroads/

Glenn Assheton-Smith

Glenn Assheton-Smith describes himself as very curious. That alone makes his work worth reading: He has an excellent set of ...

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