Social Customer Experience: Engage and Retain Customers through Social Media

Acknowledgments

This book is, first and foremost, an acknowledgment to the collective contributions of professionals, business executives, organizational leaders, and an entire social media industry that has dedicated itself to delivering on the opportunities that the Social Web offers: the opportunity to understand, first-hand, what markets are saying; the opportunity to identify specific influencers and to quantify the impact that social media has as a result on markets and the businesses and organizations that serve them; and the opportunity to learn faster, to adapt more quickly, and to build and bring to market the next generation of globally acceptable, sustainable goods and services.

Following the founding principles of the Web, we’ve ...