
WHERE SOCIAL MEDIA HAS AN I MPACT 77
and exposure to various Web 2.0 tools, a win-win situation.
Employees learned about social technologies by using them in
their training, and Cisco experienced significant cost savings
on education delivery—a 90 percent reduction in training
costs per attendee. With nearly 2,500 attendees in this one
training session alone, the savings were substantial. Not to
mention, with the reduction in attendee travel expenses,
the learning solution also aligned with Cisco’s corporate
social responsibility goals for reducing carbon emissions.
The collaboration and partnership that resulted through this
experience reinforced a move ...