222 INDEX
W
Wachovia Bank, 42
WallStJobs.com, 24
WaterCooler, 111113
Web 2.0: about, 5, 4344; European
embrace of, 84, 86; evolving beyond,
186; training innovations with,
7475; Web conferencing, 6162
Web 3.0, 186
Web sites: index pages on corporate, 93;
tagging, 6566
WebEx, 75, 76
WellCare, 173176
Wells Fargo, 42
Wenger, E., 105
Westerdahl, Joyce, 103
Who Wants to Be a Millionaire, 84
Wikipedia, 47, 92
Wikis: BT Group’s use of, 92;
collaboration via, 76; creating
workspaces with, 9394; Emergent
Solution’s use of, 130; examples of,
4950; gardeners for, 132, 156; Geek
Squad’s use of, 105–106; how used,
3334; inside organizations, 48–50;
Oracle’s use of, 70–71; organizational,
4142, 4850, 131133; origins of,
46–48
Wikispaces.com, 49
Wired, 6, 108
Wisdom: emerging, 136137, 159165;
retaining retirees’, 1415, 17, 3637,
177; tapping into wisdom of crowds,
84–86
Wisdom of Crowds, The (Surowiecki), 84
Wood, Molly, 32–33
Woodbury, David, 13, 85–86
Woods Hole Institute, 22
WordPress, 92
Work911, 138
Workforce: career life cycles of, 2324,
181182; changing demographics of,
6, 17, 2530; encouraging diversity
in, 180181; estimating social media
preferences for, 3334; spelling out
new operating norms for, 154
Workspaces, 9394
WorldCom, 78
X
XING, 57
Y
YouTube, 103, 104, 108, 113114, 125,
173
Z
Zappos, 58
Zopa.com, 51

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