Table of Contents

Introduction

About This Book

What You Don't Have to Read

Foolish Assumptions

How This Book Is Organized

Book I: The Social Media Mix

Book II: Cybersocial Tools

Book III: Content Marketing

Book IV: Twitter

Book V: Facebook and Instagram

Book VI: LinkedIn

Book VII: Pinterest

Book VIII: Other Social Media Marketing Sites

Book IX: Measuring Results; Building on Success

Icons Used in This Book

Where to Go from Here

Book I: The Social Media Mix

Chapter 1: Making the Business Case for Social Media

Making Your Social Debut

Defining Social Media Marketing

Understanding the Benefits of Social Media

Casting a wide net to catch your target market

Branding

Building relationships

Improving business processes

Improving search engine rankings

Selling when opportunity arises

Saving money on advertising

Understanding the Cons of Social Media

Integrating Social Media into Your Overall Marketing Effort

Developing a Strategic Social Media Marketing Plan

Establishing goals

Setting quantifiable objectives

Identifying your target markets

Estimating costs

Valuing social media ROI

Chapter 2: Tallying the Bottom Line

Preparing to Calculate Return on Investment

Accounting for Customers Acquired Online

Comparing the costs of customer acquisition

One is silver and the other gold

Establishing Key Performance Indicators for Sales

Tracking Leads

Understanding Other Common Business Metrics

Break-even point

Profit margin

Revenue versus profit

Determining Return on Investment

Chapter 3: Plotting ...

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