Contents
Foreword by the HCM Book Series Editors
PART ISoft Skills in Human Centered Management: Operational HCM and the Resilience–Agility Umbrella
1Soft Skills: The Lingua Franca of Human Centered Management in the Global VUCA Environment
MARIA-TERESA LEPELEY
2Master Soft Skills: The Resilience–Agility Umbrella (R–AU) Model
MARIA-TERESA LEPELEY
PART IISoft Skills and Emotional Intelligence: Learning from Failure and Conflict Management
3Learning from Failure: Soft Skills for Sustainability in the VUCA Environment
NICHOLAS J. BEUTELL, KATHERINA KUSCHELL, MARIA-TERESA LEPELEY
4Emotions, Emotional Intelligence and Conflict Management: A Conceptual ...