Soft Skills for the Professional Services Industry

Conclusion: Outlook into the Future

IN A VUCA WORLD, the question was raised whether new principles, tasks, and tools are necessary for professionals to cope with the increasing complexity in their daily professional and private lives. The book is entitled “Soft Skills for the Professional Services Industry.” From the wide variety of soft skills, a selection was chosen. Various principles, tasks, and tools of successful professionals were presented. Soft skills are soft competencies that can be learned. The initial requirements are not the same for all professionals. However, this is true for all things that are to be learned. Learning a language or a sport requires talent and training. Not everyone has the talent to become a language genius or top athlete. Due to hereditary factors and social conditioning, not all professionals have the same starting conditions when it comes to learning soft skills.

However, with regular training, everyone can improve. Perseverance and the willingness to acquire these soft skills are the prerequisites for a positive personality change and a successful life. The book is intended to give you an impulse to integrate the presented soft skills into your life and to apply them on a daily basis. Since professionals have always been intensely concerned with technical knowledge and the hurdle to pass the professional exams is high, there was usually no opportunity to deal with soft skills during the training. In professional exams, soft skills are ...