Chapter 2

Stakeholders and Their Business Goals

2.1 Introduction

Systems are created for a given purpose; therefore, it is critical to understand why we are building a given system. No matter how technically elegant, it is no good if a system’s purpose is not clear and it fails to meet its intended objectives. These intended objectives are typically found in the strategic vision that prompted an organization to undertake the development of a system of interest.

Consider a company that sells building automation devices along with software applications that manage these devices. Software helps with the sale of these hardware devices but does not make any money. Over the years, the marketing and sales divisions have come to realize that the hardware ...

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