4
Understanding User Experience (UX)
I am no UX expert, so why am I talking about UX in an architecture book? Good UX goes beyond user interfaces (UIs) and applies to all the user touchpoints in a system. Furthermore, just like performance, UX always hovers around good architecture. It makes the architect’s decisions easier and turns the odds of the system’s success in our favor.
I will not write about how to create UIs because there are several good resources for that. My recommendation is The Non-Designer’s Design Book by Robin Williams (Peachpit Press, 2015). Instead, I will focus on the other three touchpoints—APIs, configurations, and extensions—and, when it makes sense, point out how general design concepts extend to these use cases.
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