Chapter 12. Change Request Management And Clearquest
This chapter provides a brief introduction to a topic that is closely related to SCM: change request management (CRM). An effective and comprehensive change-management solution can be achieved only through the application of the appropriate tools and processes in both disciplines. This chapter introduces CRM and the software product ClearQuest, and discusses how ClearQuest extends the UCM model to support CRM. (CRM is a very important part of a complete change-management solution, and an entire book could—and should—be devoted to the topic. Regrettably, I have only scratched the surface. Refer to [Humphrey, 1989], [Whitgift, 1991], and the Rational Unified Process [RUP 5.5, 1999] for additional ...
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