Software Development in Practice

16 CLIENT AND STAKEHOLDER FOCUS

‘Your most unhappy customers are your greatest source of learning.’

– Bill Gates

Successful software development relies on creating solutions that meet the needs of your client. Their role and level of day-to-day involvement in an ongoing project can vary extraordinarily, but their expectations are rarely set below perfection. Reality is often a more sobering proposition, so managing these expectations is vitally important. This chapter focuses on the client and wider stakeholders and how, as a developer, your relationships and interactions with them can shape a solution.

BEFORE DEVELOPMENT BEGINS

It is important to remember that any software development is a creative process, and everyone is aiming to create ...