14.2 Sociotechnical resilience
Fundamentally, resilience engineering is a sociotechnical rather than a technical activity. As I explained in Chapter 10, a sociotechnical system includes hardware, software, and people and is influenced by the culture, policies, and procedures of the organization that owns and uses the system. To design a resilient system, you have to think about sociotechnical systems design and not exclusively focus on software. Resilience engineering is concerned with adverse external events that can lead to system failure. Dealing with these events is often easier and more effective in the broader sociotechnical system.
For example, the Mentcare system maintains confidential patient data, and a possible external cyberattack ...
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