19.5 System operation and evolution

Operational processes are the processes that are involved in using the system as intended by its designers. For example, operators of an air traffic control system follow specific processes when aircraft enter and leave airspace, when they have to change height or speed, when an emergency occurs, and so on. For new systems, these operational processes have to be defined and documented during the system development process. Operators may have to be trained and other work processes adapted to make effective use of the new system. Undetected problems may arise at this stage because the system specification may contain errors or omissions. While the system may perform to specification, its functions may not meet ...

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