Software Estimation Without Guessing

Understanding Human Behavior

Since better estimates won’t fix the relationships between people, let’s look at some models of these relationships from the fields of psychology and social work. This will give you some background understanding to help you identify and address the issues.

Congruence

Congruence is a term that psychologist Carl Rogers borrowed from geometry to describe the alignment of different aspects of a person, including what they think and feel, the affect they present, and how they behave with others. This is often expressed as a person’s image of who they are today being aligned with their image of their ideal self, even if not fully realized.

Building on this idea, Virginia Satir, a social worker and family therapist who ...