Tools for Better Understanding

There are many books on personal interaction and tough conversations. There’s no way to fully cover this topic here. There are a few things I’d like to mention, though, as I’ve found them useful in these sorts of situations. Think of these topics as starting points.

What about When the Other Person Is Being Unreasonable?

You cannot change another person. You can only choose your own behavior; that’s hard enough. So what can you do when faced with someone who is acting badly toward you?

Realize, first of all, that you do not have to stay. I don’t say this lightly. There may be many advantages to staying in that organization or situation, and many disadvantages to leaving. It may be very costly to give up that job ...

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