April 1999
Intermediate to advanced
608 pages
18h 38m
English
book
Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design
by Larry L. Constantine, Lucy A. D. Lockwood
Content preview from Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design
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11 Help Me If You Can: Designing Help and Helpful Messages
Even Experts Need a Lift
It is a common experience: You have forgotten exactly how to accomplish an infrequent but necessary task with software you are using, so you reluctantly turn to the on-line help system. You look under one term, then another, and then work down through three levels of nested entries. Nothing, zilch, nada. You give up and ask your office mate. He doesn’t remember either, but, before calling the tech support line, the two of you try several things that don’t work. Your final desperate call to tech support is put in a queue, so you hang up and head down the hall to see Jeanine. Jeanine knows everything about Windows! As you finally return to your work, you try not ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.