Chapter 3 Designing a Metrics System
Several rules have been prescribed to plan metrics in an organization. Methodologies have been developed to make effective use of metrics. In the past ten years there has been substantial progress in this direction. We applied these methodologies to several situations and worked with practitioners who have attempted implementation of their favored methodologies. Each time we tried an application, we realized its strong points and also encountered some difficulties.
We have studied metrics from a practical angle and identified factors that control the success rate of metrics implementation. What emerged from our findings is a new approach, which is presented here.
Metrics are best viewed as ...