Chapter 12 Metrics-Based Decision Support Systems
Two Systems
Business information systems and metrics systems are interrelated but manifest a testy relationship. The metrics system attempts to address all the processes, while the archetypal information system focuses on short-term business results. The former provides a fertile ground for process research; the latter is anchored to issues related to delivery.
The two types of systems evolve with time and cut parallel inroads in the organization. It takes several cycles of experience and realization to bring them to unison. Until such time, the project information system is in better circulation. The fact that metrics has the potential of being a primary source of information is often missed. ...
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