2.2. THE PROCESS CAPABILITY BASELINE
Whereas the PDB contains data for each project, the process capability baseline represents a snapshot of the capability of the process at some point in time in quantitative terms. The capability of a process is essentially the range of outcomes that can be expected by a project if the process is followed.5 The capability of a stable process can be determined from past performance of the process. If baselines are regularly established, trends in the process capability can easily be obtained—a key reason for having a PCB.
The first issue that must be resolved is what the PCB should contain—that is, what types of “outcomes” the PCB should include. The PCB at Infosys contains the process performance stated primarily ...
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